Refund Policy | melinl – The World’s Most Premium Headwear

At melinl, we want you to be completely satisfied with your Hydro Hat or any premium headwear purchase. If for any reason you’re not happy with your order, here’s how our refund process works:

Eligibility for Refunds

To qualify for a refund, your item must meet these conditions:

  • It was purchased directly through melinl.com.
  • It is returned within 30 days of delivery.
  • It is in unused, unwashed condition with all original tags, packaging, and accessories intact.
  • It is not a custom or personalized item (these are final sale and cannot be refunded).

How to Request a Refund

Follow these steps to start your refund:

  1. Contact Our Team: Email [email protected] with your order number, the reason for your return, and photos of the item (if applicable).
  2. Receive Authorization: We’ll send you a return authorization number and detailed instructions for shipping the item back to us.
  3. Ship the Item: Send the item to the address provided in our response. Please use a trackable shipping method—we’re not responsible for items lost in transit.
  4. Processing Your Refund: Once we receive and inspect your returned item (typically within 3–5 business days of delivery to our facility), we’ll process your refund to your original payment method.

Refund Timeline

  • Refunds are processed within 5–7 business days after we approve your return.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider (usually 3–10 business days).

Exceptions & Non-Refundable Items

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect, damage, or error on our part (e.g., wrong size shipped).
  • Final Sale Items: Clearance items, custom orders, and personalized products cannot be refunded.
  • Damaged or Used Items: Items returned in worn, washed, or damaged condition (beyond normal handling) may not qualify for a full refund.

Defective Items

If you receive a Hydro Hat or product with a material or craftsmanship defect (covered by our 1-year quality promise), please contact us at [email protected] with photos of the issue and your order number. We’ll arrange a full refund, replacement, or repair at no cost to you.

Questions?

If you have questions about our refund policy or need help with a return, reach out to our team at [email protected]. We’re here to make the process simple and stress-free.

— The melinl Team